Returns & Shipping
You can expect your items to ship within 5 days of placing your order, and orders are generally received 5-10 business days after shipping. We're a small team - shipping items ourselves from our garage! We thank you for your patience :)
Please email us within 48 hours of receiving your item if you'd like to return or exchange your order. Items must be unworn and unused with tags still attached to receive a store credit. Customers are responsible for their own return / exchange labels, store credits are issued after item is received at our HQ.
All sale items are final.
Please email firstname.lastname@example.org for any questions!
CARVER BOARD RETURNS:
Thank you for purchasing a GRLSWIRL Carver Board! We know sometimes items don't work out, so here's what to do if you need to return: you may return new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note, if there is an error made on behalf of the consumer in providing all of the necessary and correct information to process your order, you will be liable for the shipping costs. So make sure your information and shipping address is correct! Please always review your sales order confirmation that is emailed to you for accuracy. This sales order confirmation contains all of the details of your order. There is a 2 day recession period where you have the ability to cancel or modify your order.
Returns can also be subject to a 15% re-stocking fee.
If you need to return an item, please Contact Us within 14 days of delivery with your order number and details about the product you would like to return. We will respond quickly with instructions!
LIMITED MANUFACTURER’S WARRANTY
Grlswirl warrants its consumable skateboard parts against defects for the first 30 days from purchase. Defective Product can be returned to Grlswirl within thirty (30) days of sale for repair or replacement. No refunds will be honored on any used product. All defective Product claims will be handled on an individual basis by our customer service department. Retailer should refer all warranty claims directly to our warranty processing team at email@example.com. Used, broken, warped, twisted, and damaged decks are not covered under Grlswirl’s warranty policy. Wood is a natural material sensitive to exposure to environmental conditions such as humidity, temperature extremes and improper storage such as in direct sun, a cold or damp garage, hot car, etc. Any physical modifications to shape or bolt hole patterns, visible damage due to contact with vehicles, or improper exposure to water, rain or mud voids manufacturer’s warranty.
LIFETIME TRUCK GUARANTEE
Grlswirl uses the finest materials and manufacturing processes to make the best surfskate trucks on the market, which is why we can stand behind our trucks for life.
Our guarantee covers your trucks against defects in materials and workmanship. If you have problems with your Grlswirl Trucks, send us a photo and a detailed description of the problem along with a copy of your sales receipt to: firstname.lastname@example.org.
This Truck Guarantee does not cover breakage or wear due to:
- Damage caused by accident, improper care or installation, negligence, drilling or tampering with the original design.
- Normal wear and tear, or cosmetic damage that does not affect functionality, such as scratches, rust or corrosion.
- Consumable truck components that can wear out or break from normal use, such as bushings, pivot cups, kingpins, thrust bearings, links and springs.
- Consumable Skateboard parts such as wood decks, grip tape, risers, wheels and wheel bearings.